,Celcom Axiata Bhd, Digi Telecommunications Sdn Bhd and U Mobile Sdn Bhd have been directed by the Malaysian Communications and Multimedia Commission to improve service quality in several Langkawi areas, failing which they may be subject to penalties of up to RM200,000. – Twitter pic, June 24, 2022.

THE Malaysian Communications and Multimedia Commission (MCMC) has issued a Commission Directive to three telecommunication companies for failing to meet broadband service standards and improve service quality in several areas in Langkawi, including the Langkawi highway and in several tourist spots. 

The companies are Celcom Axiata Bhd, Digi Telecommunications Sdn Bhd and U Mobile Sdn Bhd.

MCMC in a statement today said the Commission Directive, registered on May 19, requires the three companies to make improvements to ensure that their quality of service and user experience are at a good level and comply with the Mandatory Standards for Quality of Service (MSQoS).

“Failure to comply with the Commission Directive on these quality standards may result in the telcos being subject to penalties of up to RM200,000 under Section 109 of the Communications and Multimedia Act (1998),” it said.

Communications and Multimedia Minister Annuar Musa on June 14 ordered MCMC to carry out mapping nationwide to measure the actual levels of internet speed and compare them to reports prepared by telcos.

Following that, MCMC said it had conducted technical audits on broadband services under MSQoS at 3,038 locations nationwide that were selected based on complaints sent to the commission.

Of the total, it said 40 mandatory compliance notices involving 449 earliest failed locations were issued from January 1 to June 15.

MCMC said routine audits are conducted to monitor the level of performance of the quality of services provided by telcos. 

“Beginning last year, MCMC had implemented a transformation of all state offices where among the improvements made were adding equipment and increasing the number of audit teams from six to 14.

“MCMC has also tightened the enforcement of the MSQoS for Wireless Broadband Access Services,” it said. – Bernama, June 24, 2022.

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